From first inquiry to final delivery, every boutique order in one place.
A simple system for Indian boutiques to book orders, save measurements, track dyeing and karigar work, manage stock, bill at the counter and message customers on WhatsApp.
Book a demoBoutique CRM is ₹999 + GST a month, with 2 users and 5 GB of storage
Fashion OS is boutique management software for India, built by Biz Systems, a Zoho partner in Kolkata. It is a CRM and ERP in one: a boutique records each inquiry, books the order, saves the customer's measurements, and then tracks the piece through karigar work, dyeing, trial, alterations, packing and delivery. Alongside orders it handles vendors and karigars, fabric and ready stock, GST billing with counter sales, WhatsApp updates to customers, reports, feedback after delivery, and AI agents built on Claude that answer questions about your own orders. It runs in a browser on a phone or laptop, with data stored in Zoho's data centres in India. There are two plans. Boutique CRM is for a single boutique and costs ₹999 plus GST a month, including 2 users and 5 GB of storage. Multi Boutique CRM is for labels with two or more outlets and is priced for each setup.
| Plan | For | Price | Users | Storage |
|---|---|---|---|---|
| Boutique CRM | One boutique, at a shop or at home | ₹999 + GST a month | 2 included, extra at ₹299 + GST a month each | 5 GB |
| Multi Boutique CRM | Labels with two or more outlets | Quoted for your setup | As needed | Sized to your catalogue |
A customer books a lehenga in October for a December wedding. The fabric goes to the embroidery karigar, then the dyer, then the tailor. Each of them has a different date in mind.
Most boutiques track this in a diary, a phone gallery and memory. That works for ten orders a month. At fifty, a trial date slips, a dupatta comes back in the wrong shade and nobody is sure who still owes an advance.
What if every order showed you where it stands?
Delays surface when the customer calls
Late orders show up before the customer asks
Four screens a boutique uses every day. These are design previews with sample data.
Sales sync to Tally, Busy, Zoho Books or the POS you already use.
Eight connected modules. Start with customers and orders, and switch on the rest when you're ready for them.
Every inquiry becomes a customer record with measurements, past orders and preferences. Booking an order takes a minute and each one gets a delivery date.
See where each piece is: cutting, embroidery, dyeing, stitching, alterations or packing. Late orders show up before the customer has to call.
Know what went out to the dyer, the embroidery unit and the tailor, when it's due back and what you owe each of them.
Fabric in metres, trims and laces by count, and ready pieces on the rack. Stock comes down as orders use it.
GST bills for custom orders and quick counter billing for ready pieces. Take cash, UPI or card and share the bill on WhatsApp.
Send order confirmations, trial reminders and ready-for-pickup messages without typing each one. Wish customers on birthdays and festivals.
Start the day with a list of what needs doing, and end the month with the numbers already added up.
Two days after delivery the customer gets a short feedback link. Happy customers are pointed to your Google page, and unhappy ones reach you first.
Take the bride's lehenga, her mother's saree blouse and the children's outfits together. One person pays, and each wearer keeps their own measurements, garments and trial dates.
Set your own rules once and the system holds the line for your staff, politely.
One sample order, followed through all nine stages.
Pick a stage to see what Fashion OS records.
Fashion OS includes AI agents that work on your own boutique's orders, customers and stock. They run on Claude, the AI model made by Anthropic.
Which orders are due this week and not ready?
Three orders are due by Saturday. FO-0412 (Ananya Sen, bridal lehenga) is back from dyeing and has a trial on 2 December. FO-0418 (Ritu Agarwal, anarkali) is still with the karigar, due tomorrow. FO-0409 (Sana Sheikh, sharara set) is at the dyer, due today.
Draft a trial reminder for Ananya.
"Hello Ananya, your lehenga is ready for trial on 2 December at 5 pm. Please let us know if the time suits you." Shall I queue it for WhatsApp?
The whole product runs on Zoho Catalyst, the same cloud Zoho's own apps use. When your boutique needs more, it connects to the rest of Zoho.
Stored in Zoho's data centres in India, on Zoho Catalyst.
The owner, counter staff and production in-charge each see only what they need.
Every page loads over HTTPS, on a phone, tablet or laptop. Nothing to install.
No software can honestly promise zero risk, so we don't. We tell you where your data is kept and who can open it.
Home boutiques. Thousands of women across India run boutiques from home. Fashion OS works in a phone browser and needs no IT person.
Designer and bridal boutiques. Long orders with dyeing, handwork and several trials stay on schedule, with every reference photo attached.
Kidswear boutiques. Track ready stock by age and size alongside custom orders for birthdays and festivals.
Tailoring and alteration studios. Measurements, job cards and delivery slips for high volumes of small orders.
Labels with several outlets. Multi Boutique CRM gives each outlet its own orders and stock, with one view for the owner.
Fashion OS comes from the team at Biz Systems, who have been building Zoho systems for fashion businesses. Three of them are below.
An export house shipping scarves, western wear and accessories. Every order used to be typed into nine separate Excel files.
140 min to under 20
to process one export orderA fashion brand selling through wholesale buyers and dealers. Leads from exhibitions lived in WhatsApp threads and visiting cards.
3 follow-ups, automatic
for every exhibition lead, on day 3, 7 and 21A boutique running its orders on Fashion OS, with Zoho Books implemented for accounts.
Orders and accounts, joined
Fashion OS for the boutique, Zoho Books for the booksFor a single boutique, at a shop or at home.
₹999+ GST a month
For labels and chains with two or more outlets.
Priced for your setup
Tell us your outlets and team size and we'll send a quote.
Talk to usTell us about your boutique and we'll show you Fashion OS on a 20 minute call, in English, Hindi or Bengali.
Fashion OS is boutique management software for India. It keeps a boutique's customers, orders, measurements, production stages, vendors and karigars, fabric stock, billing, customer messages, reports and customer feedback in one system. It comes in two plans: Boutique CRM for a single boutique and Multi Boutique CRM for labels with several outlets.
Boutique CRM costs ₹999 a month plus GST for one boutique. It includes 2 users and 5 GB of storage for design photos, measurement sheets and bills. Extra users are ₹299 a month each, plus GST. Multi Boutique CRM is priced on the number of outlets and the storage you need.
Yes. Boutique CRM is made for small boutiques, including ones run from home. It works in a phone or laptop browser, and you can start with only orders and customers, then switch on production, stock and billing when you need them.
Yes. A family or wedding order goes on one bill with one payer. Each person keeps their own measurements, garments and trial dates, and you can see the whole family's orders and occasions together.
Yes. You set a minimum advance and the order confirms only once it is received. Packing waits for an approved trial and finished alterations, and delivery waits for the balance. The owner or a manager can override a rule with a note.
Yes. Sales, purchases and payments can be sent to Tally or Busy so your accountant keeps working the way they do today. If you would rather move your accounts, Fashion OS also connects to Zoho Books.
Yes. Fashion OS has its own counter billing, and it also integrates with other POS systems, so sales from the POS you already use flow into orders, stock and accounts. Tell us which POS you run and we will confirm the connection during your demo.
Yes. Fashion OS includes AI agents built on Claude, the AI model made by Anthropic. You can ask questions about your own orders, customers and stock in plain words, get a morning summary of what is late or due, and have customer messages drafted for you. Nothing is sent or changed until you approve it.
Your data is stored in Zoho's data centres in India, on Zoho Catalyst. Every page loads over an encrypted HTTPS connection, and each staff member has their own login and sees only what their role allows. No software can honestly promise zero risk, so we tell you plainly where your data is kept and who can open it.
Fashion OS runs on Zoho Catalyst, Zoho's cloud platform, and your data is stored in Zoho's data centres in India. Each staff member signs in with their own login and sees only what their role allows.
Nothing stops working. We tell you before you reach the limit and you can add more storage to your plan. Photos and files you have already saved stay where they are.
Fashion OS is a brand by Biz Systems, a Zoho partner based in Kolkata. The same team sets up your account, moves your existing customer list in and supports you afterwards.
Two reads for boutique owners who want to see where the time and money go.
Seven places a boutique loses time and money between inquiry and payment, with a worksheet to put your own numbers on it.
Read the article 8 minute readWhat to record, who owns it and what the customer hears at each step, from first inquiry to final payment.
Read the articleYou started a boutique to design clothes, and the diary, the follow-up calls and the month-end counting came with it.
Fashion OS takes the tracking off your hands so the designing stays with you.
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